Shipping & Insurance

At DNA Watches, we take the shipping and handling of luxury timepieces seriously. Due to the high value and sensitive nature of the items we offer, all shipments are managed with care, discretion, and security.

By placing an order with DNA Watches, you acknowledge and agree to the terms outlined in this Shipping & Insurance Policy.

Shipping Methods

DNA Watches ships orders using reputable and insured carriers. Shipping methods may vary depending on destination, item value, and security considerations.

All shipments are packaged discreetly to minimize visibility of contents and reduce risk during transit.

Shipping options, estimated delivery times, and associated costs may be communicated at checkout or prior to order confirmation.

Processing Time

Orders are typically processed after payment has been confirmed and accepted. Processing times may vary depending on item availability, verification requirements, and security checks.

Estimated shipping or delivery dates are not guaranteed and should be considered approximate only.

Insurance Coverage

All shipments arranged by DNA Watches are insured during transit for the value declared at the time of shipment, unless otherwise stated in writing.

Insurance coverage applies only while the item is in transit with the shipping carrier. Once the package is marked as delivered by the carrier, insurance coverage ends.

Signature Requirement

For security purposes, signature confirmation may be required upon delivery, particularly for high-value orders. The recipient is responsible for ensuring availability to receive and sign for the package.

Failure to accept delivery, refusal of shipment, or missed delivery attempts may result in delays or additional charges.

Risk of Loss and Title Transfer

Risk of loss and title to the item transfer to the buyer upon confirmed delivery by the shipping carrier.

DNA Watches is not responsible for loss, theft, or damage occurring after delivery confirmation.

Delivery Issues and Claims

If a shipment is lost or damaged while in transit, customers must notify DNA Watches promptly upon discovery.

Claims related to shipping damage or loss must be reported within a reasonable timeframe and may require supporting documentation, including photographs and carrier reports.

DNA Watches will assist in initiating an insurance claim when applicable but does not guarantee claim approval by the carrier or insurer.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

DNA Watches is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping details provided by the customer.

International Shipping

International shipments may be subject to customs inspections, import duties, taxes, or brokerage fees imposed by the destination country.

All customs charges, duties, and taxes are the sole responsibility of the buyer. DNA Watches does not control customs processing times and is not responsible for delays caused by customs authorities.

Shipping Restrictions

DNA Watches reserves the right to restrict or refuse shipping to certain locations or jurisdictions at its discretion.

Orders may be canceled if shipping is deemed unsafe, impractical, or non-compliant with legal or carrier requirements.

No Responsibility for Carrier Delays

DNA Watches is not liable for shipping delays caused by carriers, weather events, customs processing, labor disruptions, or other circumstances beyond our control.

Delivery estimates are provided for convenience only and are not guaranteed.

Final Acknowledgment

By placing an order with DNA Watches, you acknowledge and agree that:

• Shipping times are estimates only

• Insurance coverage applies only during transit

• Risk of loss transfers upon delivery confirmation

• DNA Watches is not responsible for post-delivery loss or theft

Contact for Shipping Assistance

If you have questions regarding shipping, insurance, or delivery, please contact us prior to placing your order:

Email: sales@dnawatchesnyc.com

We are happy to assist with shipping-related inquiries before purchase.