Customer Care
At our core, customer care means clarity, responsiveness, and respect for both the watch and the person behind the purchase. Whether you are buying, selling, consigning, or simply asking a question, we aim to make every interaction straightforward and informed.
Luxury watches are personal assets, and we treat every inquiry with the attention it deserves.
Why Shop With Us
Authenticity
Personal Experience
Professional
Warranty
Support Prior To Purchase
When considering a watch, clients often have questions beyond basic specifications. We take the time to discuss condition, reference details, inclusions, pricing context, and market relevance so that decisions are made with confidence. Whether you are purchasing your first luxury timepiece or adding to an established collection, we encourage thoughtful questions and transparent conversations.
We are available to assist with in-person viewings by appointment, remote consultations, and sourcing requests for specific models or references. Our goal is to ensure every purchase feels deliberate and well understood, never rushed.
Support Post Purchase
Our responsibility does not end once a transaction is complete. We remain available to assist with post-purchase questions, warranty clarification where applicable, servicing guidance, and long-term ownership considerations. Many of our clients return to us over time for trades, upgrades, or additional acquisitions, and we view that continuity as an essential part of customer care.
Luxury watches are long-term objects, and support should reflect that lifespan.
DNA Watches
15 W 47th St STE 900, New York, NY 10036
Mon-Fri: 9am-7pm
Sat-Sun: Closed
Concierge Service Request
Share your requirements and we will personally assist you in finding the perfect timepiece or getting yours repaired.
Request Received
Thank you for your inquiry. Our concierge team will review your request and contact you within 24 hours.